Privacy Policy

Introduction

Welcome to the Privacy Policy for Hearth & Home. We are fundamentally committed to protecting the privacy and security of our clients' personal information. This policy outlines how we collect, use, protect, and handle your personal data when you purchase our furniture and appliances, use our website, engage with our design consultation or Trade Program, or interact with our white-glove delivery and installation services.

Information We Collect

To provide our curated home furnishing services, we may collect and process the following information:

• Contact and Account Details: Your name, email address, phone number, and one or more billing and delivery addresses.
• Order History: Details of your past purchases, including furniture models, appliance specifications, fabric choices, and finish selections to enhance your future experience and provide relevant support.
• Payment Information: Your payment details are processed securely by our certified third-party payment gateways (e.g., Stripe, PayPal) and financing partners. We do not store your full credit card details on our servers.
• White-Glove Delivery & Installation Details: Specific information required for a successful delivery, such as building access codes, room of choice, property access details (e.g., stairs, elevators), and contact information for our delivery and installation teams.
• Design Consultation Details: Information you provide during a consultation, such as room dimensions, floor plans, photographs of your space, and aesthetic preferences.
• Trade Program & B2B Details: Information related to professional accounts, including company name, business license/resale certificate numbers, project details, and volume requirements.
• Technical Data: Your IP address, browser type, operating system, and device information when you visit our website, collected for security, performance, and analytical purposes.
• Website Usage Analytics: Anonymized data collected via cookies and similar technologies to improve our online store, user journey, and overall service.
• Customer Feedback: Testimonials, product reviews, and feedback provided to our support team or through our website, which may include images of our products in your home if you choose to share them.

How We Use Your Information

Your data is essential for us to perform the following functions:

• Process your furniture and appliance orders, manage secure payments and financing, and coordinate with our white-glove delivery and installation teams.
• Manage your customer account, providing access to your order history, saved items, and simplifying future purchases.
• Enhance our collections, develop new furniture designs, select innovative appliances, and improve our website's features based on client interactions and feedback.
• Communicate with you regarding order confirmations, delivery scheduling, important service announcements, and (with your explicit consent) information about new collections, design inspiration, and special promotions.
• Provide dedicated customer support and expert design consultations for your projects and product questions.
• Prevent fraudulent activity and ensure the security of our clients and our e-commerce platform.
• Comply with all applicable legal, financial, and tax record-keeping obligations.

Data Security

We implement rigorous, state-of-the-art security measures to protect all client data. This includes end-to-end SSL/TLS encryption for all data transmitted to and from our website, secure cloud infrastructure for order and client records, and strictly limited, role-based internal access to sensitive information. All personal details are treated with the utmost confidentiality and protected by robust technical and procedural safeguards.

Data Sharing

Your information is shared only with essential, trusted service providers who are critical to our operations. These include our payment processors and financing partners, specialized white-glove delivery and installation companies, furniture manufacturers (for custom orders), and secure cloud hosting services. These partners operate under strict confidentiality agreements and are only permitted to use the information for the specific service they provide to us. We may be required to disclose certain data to law enforcement or government authorities if compelled by law. We will never sell your personal data to third-party marketers.

Your Rights

As a client of Hearth & Home, you have the right to:

• Request access to the personal data and order history we hold about you.
• Update or correct your personal information and saved addresses at any time via your online account.
• Opt out of promotional marketing communications by using the "unsubscribe" link provided in every email.
• Request the deletion of your account and personal data, subject to our legal obligations to maintain certain records for a specific period (e.g., for warranty and financial purposes).
• Ask for the modification or removal of any product reviews or testimonials you have submitted.
• Manage your cookie preferences through your web browser's settings or our cookie consent banner.
• Continue to receive essential service-related communications (such as order confirmations and delivery scheduling updates) even if you opt out of marketing emails.

Changes to Our Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or for other operational, legal, or regulatory reasons. Any significant revisions will be communicated to our clients via email or a prominent notification on our website. The "Last Updated" date at the top of this policy will always reflect the latest version. Your continued use of our services after such changes constitutes your acceptance of the new policy.