A Dialogue About Your Home

If you need to modify or cancel an order, please contact our support team by phone as soon as possible. For standard in-stock items, we can typically make changes if the order has not yet been processed for shipping by our warehouse. For custom and made-to-order items, changes or cancellations are only possible within a 48-hour grace period after placing the order, before the piece enters production with our artisans.

Once your order ships from our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website. For larger items delivered via our White-Glove service, our specialized logistics partner will contact you directly by phone and email to schedule a specific delivery date and a 4-hour window. They will provide you with their own tracking portal and proactive updates.

In the unlikely event of damage, your satisfaction is our priority. If you notice damage during a White-Glove delivery, please refuse the specific item and make a detailed note on the delivery receipt before the team leaves. If you discover concealed damage after delivery, please contact our support team within 3 business days. You will need to provide your order number and clear photos of the damaged item and its packaging. We will coordinate a swift resolution, which may include a professional in-home repair, a replacement part, or a full replacement item, all at no cost to you.

To apply, please send us a message using our contact form and select "Design & Trade Program" as the subject. A program specialist will reply within one business day with a link to our secure online application form. You will be asked to provide standard business verification, such as a business license, resale certificate, or proof of membership in a professional design organization (e.g., ASID, IIDA). The approval process is typically completed within 2-3 business days.

Standard Delivery (often for smaller items) means the item will be delivered to your doorstep or building entrance in its original packaging. You are responsible for unboxing, assembly, and debris removal. White-Glove Delivery (required for most large furniture) is our premium service. A trained team will deliver the item to your room of choice, unpack it, perform all necessary assembly, and remove all packaging materials, leaving your new piece ready to enjoy.

We offer a 30-day return window for most in-stock furniture and unopened appliances in their original packaging. Items must be in as-new, re-sellable condition. A return shipping/restocking fee, typically 15% of the item's price, will apply. Please note that custom, made-to-order furniture, special-order appliances, and items from our "Final Sale" section are not eligible for return or exchange. Please review product pages carefully before purchasing.

Yes. Our delivery teams can perform basic connections, but your home must be properly prepared. This means ensuring the installation area is clear, and that you have existing, compatible, and code-compliant electrical outlets, water lines (with shut-off valves), and/or gas lines within 3-4 feet of the appliance's final location. Our team cannot perform any plumbing, electrical, or carpentry work. It is the customer's responsibility to ensure the site is ready for installation.

To initiate a warranty claim, please email our support team with your original order number, a detailed description of the issue, and clear photos or a short video illustrating the defect. A warranty specialist will review your claim against the terms of the product's specific warranty and contact you with the next steps, which may involve sending a repair technician, shipping a replacement part, or, in some cases, replacing the entire item.

For leather, dust regularly with a soft, dry cloth. For minor spills, blot immediately with a clean, absorbent cloth. Avoid chemical cleaners; use a dedicated leather conditioner 1-2 times a year to keep it supple. For fabric, vacuum regularly with an upholstery attachment. For spills, blot—don't rub—with a clean, dry cloth. For tougher stains, consult the fabric's specific cleaning code (e.g., 'W' for water-based, 'S' for solvent) and test any cleaner on an inconspicuous area first.

Currently, Hearth & Home ships to all addresses within the continental United States and to most major metropolitan areas in Canada. We do not currently offer shipping to other international destinations, P.O. boxes, or APO/FPO addresses. For Canadian orders, please note that the customer is responsible for all applicable duties, taxes, and brokerage fees, which are not included in our shipping charges.

Yes. Our flagship showroom is located at 125 Design District Avenue in SoHo, New York. We invite you to visit to experience the materials, comfort, and craftsmanship of our collections firsthand. Our on-site design experts are available to assist you. We are actively planning to open new showrooms in Los Angeles and Chicago in the near future. Please subscribe to our newsletter for announcements.

Yes, we partner with trusted third-party financial services to offer flexible payment plans for qualified customers. At checkout, you will have the option to apply for financing. The application is simple, secure, and provides an instant decision. This allows you to invest in the pieces you love and pay over time in manageable monthly installments, often with promotional interest-free periods.